InformedSERVICE© provides 24x7x365 service management underpinned by our intelligent and configurable dynamic service monitoring and improvement platform, PRISM. Whatever your support or service management needs, we can deliver these seamlessly, working alongside your in-house teams and partners to deliver a fully integrated service.
We co-design the optimal configuration and level of support with you, ensuring it can adapt quickly and costefficiently to changes in your business. The result is a 100% reliable, responsive and effective service management solution that uses the latest WebOps and DevOps techniques, combined with the robustness of proven ITIL structures to integrate and manage every facet of your digital service operation.
Helping to fully address the challenges associated with digital service management, InformedSERVICE© is delivered by worldclass teams that understand the need to adapt to evolving business and user needs, shifting priorities, ensuring full availability and managing risk. This service incorporates advanced, active monitoring and analytics tools, which gather metrics and insights, helping to inform decision making, automate processes and prioritise service improvements.
InformedSERVICE© monitoring tools integrate seamlessly into your business environment, working as needed with other complimentary open standards-based tools. It has been shaped by 25 years’ experience of providing highly responsive and reliable business and technical support for mission-critical services globally. These services are used by millions of people every day in an increasingly connected and converged world.
As well as providing a world-class management capability for existing services, InformedSERVICE© also acts as an ideal environment for digital service efficiency, reliability and functionality enhancements that are offered by new techniques, tools and technologies – delivering improvements seamlessly, whilst at the same time helping reduce reliance on legacy systems.